Using that foundation and the expectations developed from the best maintenance processes, each person developed his or her unique Individual Development Plan to be completed in the two-year program. Self-awareness and exposure to the business of business were prescribed as foundation activities to build upon. This was followed up with two weeks of Reliability Excellence training. They also subscribed to business magazines and attended professional society meetings and conferences. It is imperative to be able to converse with other functions in non-maintenance terms and in business lingo. In group discussions and by using psychologists, the protégés learned how they may become effective in leading/persuading/managing others as well as themselves.Īt the end of the first year, they were immersed in classes on marketing, accounting, economics, strategy and quantitative management. We used instruments (Myers Briggs, FIRO B, DISC, PF16, 360) to help the manager learn about himself and to understand diversity in others. We strived to first develop leaders, then business managers and, finally, maintenance management professionals.Ī full year of meetings and activities was devoted to self-understanding. It is a program designed to improve the footing of our managers. Are you managing to win or playing not to lose?įor the last 10 years, I was associated with a maintenance leader mentoring program within the U.S. They also have the highest-trained workforce with plenty of untapped talent and creativity. They have 24/7 responsibility, a product to deliver, customers, resource allocations, planning, people development responsibilities, political acumen, accountability and drive. Maintenance managers run a business within a business. In today’s environment of lean, TPM, Reliability Excellence, RCM, integrated maintenance/operations teams, new technologies and constant pressure to make maintenance more effective and elevate itself to a prominent value-added position, the maintenance manager must become a business unit manager with equal footing with other plant functions.
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